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About Us

Who are Birmingham City F.C Community Trust?

We are a registered Charity ( Charity Number 1086631)  that use the power and passion of sport and the Brand of BCFC to provide opportunities and experiences to those people who make up our local communities.

Our aim is to create a strong, safer and healthier community by delivering a high quality sporting activities in our City and beyond. We want to break down barriers to participation so that there are opportunities for everyone and support our local people to be active, to be healthy, to achieve and to be successful.

We deliver a variety programmes and holiday soccer camps, which are tailored to give all participants the opportunity to learn new skills, make new friends and engage in active and healthy programmes regardless of age, gender or ability.

Our programmes are all led by qualified and experienced coaches who deliver exciting and innovative sessions to ensure everyone who takes part has a brilliant experience.

Birmingham City Community Trust is proudly supported by:

All complaints should be directed to the Community Trust Administration Manager, Sharron Atkins, who can be contacted via email: sharron.atkins@bcfc.com or by telephone on 0121 202 5210

We aim to resolve complaints within 10 working days of receipt, however, in some cases, this may not be possible and any complaint that requires additional investigation will look to be resolved within 21 working days.

A complaint which does not receive a minimum of an acknowledgement from the Community Trust within the given time frame or if a person is unhappy with the response provided by the Community Trust, then they should escalate the complaint to the Community Director, who can be contacted on 0121 202 5210.

We aim to resolve all complaints within 5 working days of receipt, however, in some cases this may not be possible and any complaint that requires additional investigation will look to be resolved within 10 working days.

In these instances, all parties will be kept informed of the progress of their complaint by the Administration Manager who will remain the point of contact within the Community Trust.

When all investigations are complete, we will explain what we have found.

We are committed to providing a high- quality service to all our customers. If something goes wrong, we need you to let us know about it as this will help us to improve our standards.

You can download a copy of the full complaints procedure, here.

Date: 9th December 2018

Review Date: 9th December 2021

Birmingham City Football Club Community Trust is required to collect and use certain types of information. We are committed to being transparent about how we collect and use this personal data and to meeting our data protection obligations.

This policy applies to the personal data of job applicants, employees, workers, contractors, volunteers, apprentices and former employees. This data and information is referred to as HR-related personal data.

The Trust has appointed Ryan Chamberlain, Business and Compliance Manager, as the person with responsibility for data protection compliance within the Trust.

Please email R.Chamberlain@bcfc.com with any questions about this policy or for requests for further information.

Overall responsibility for data Protection at the Trust lies with the Community Director.

You can download a copy of the Club's data protection policy, here.

Our Mission

We the trust want to take a lead role in the clubs success off the field by taking the club closer to the heart of the community. We will use the power and passion of sport and the brand of BCFC, to make a difference to those who face daily challenges and to create a diverse and accessible range of programmes and activities to care for and educate our local people

Our Vision

To be an outstanding provider of sport, education and health & wellbeing programmes and projects within the city of Birmingham for the people of Birmingham.

Our Values

CommitmentA commitment to meet the needs of the local community

Respect Respect for all

Teamwork – Collaborative working both internally and externally with key stakeholders

Quality – A focus on delivering quality in all that we do

Impact – To map impact through the delivery of quality provision

BCFC Community Trust Strategic objectives

SPORT- To play a lead role in the Club’s success off the field by taking the Club closer to the heart of the Community. We will use the power and passion of sport to make a difference to those who face daily challenges by creating diverse and accessible programmes for our local people.

TO have a positive impact on the health and well-being of the people in our local community.

INCLUSION – To embrace diversity and encourage inclusion and provide accessible opportunities for ALL of the people in our community and to make a difference to those who face daily challenges.

IMPACT – To continually measure the social impact that our projects and programmes have on the community we serve.

EDUCATION – To provide a positive environment for all people to achieve success in education, training and employment and to cultivate the next generation workforce from our local community.

BCFC Community Trust Privacy Policy sets out how we will use and look after any personal information that we collect from you. We take your privacy very seriously and we are committed to protecting your privacy and we will take all necessary steps to comply with all legal obligations when using your personal data

You can download the full BCFC Community Trust Privacy Policy here.

It is the policy of the Community Trust to increase unrestricted funds to the level required to provide sufficient funds to cover administration costs. The Trustees are committed to ensuring a minimum surplus of 3 months operating costs.

The Community Trust will aspire to have 6 months operating costs as a surplus

Click here to download a copy of the Birmingham City FC Community Trust's Reserves Policy.

Safeguarding Statement

The Board of Trustees, staff and volunteer at Birmingham City FC Community Trust (The Trust) acknowledges and accepts it has a statutory obligation and responsibility for the wellbeing and safety of all adults at risk, children and young people who participate in the Trust’s activities or utilise The Trust’s facilities. This policy applies to all services, activities and programmes of the Community Trust that involve direct contact with children or adults at risk.

The Trust’s Safeguarding Children Policy applies to senior managers and all staff, paid or volunteer, sessional workers, agency staff, interns / students or anyone working on behalf of The Trust and will be given to all adults working with our participants and beneficiaries. 

The welfare of the child is paramount and all the workforce and volunteers working at The Trust have a ‘duty of care’ to safeguard the welfare of children, young people and vulnerable adults by creating safe environments that protect them from harm. The policy may also be supplemented by in-service training and additional guidance which will be tailored to specific roles.

Click here to read our adults policy.

Click here to read our children's policy.