Who are Birmingham City F.C Community Trust?
We are a registered charity (charity no. 1086631) that uses the power of Birmingham City Football Club to engage, inspire and create opportunities to develop the lives of people across the City of Birmingham and the Solihull community.
Our aim is to engage and improve the lives of our local young people through the power of sport, in a safe and nurturing environment.
We deliver a variety programmes and holiday soccer camps, which are tailored to give all participants the opportunity to learn new skills, make new friends and engage in active and healthy programmes regardless of age, gender or ability.
Our programmes are all led by qualified and experienced coaches who deliver exciting and innovative sessions to ensure everyone who takes part has a brilliant experience.
All complaints should be directed to the Community Trust Administration Manager, Sharron Atkins, who can be contacted via email: firstname.lastname@example.org or by telephone on 0121 202 5210
We aim to resolve complaints within 10 working days of receipt, however, in some cases, this may not be possible and any complaint that requires additional investigation will look to be resolved within 21 working days.
A complaint which does not receive a minimum of an acknowledgement from the Community Trust within the given time frame or if a person is unhappy with the response provided by the Community Trust, then they should escalate the complaint to the Community Director, who can be contacted on 0121 202 5210.
We aim to resolve all complaints within 5 working days of receipt, however, in some cases this may not be possible and any complaint that requires additional investigation will look to be resolved within 10 working days.
In these instances, all parties will be kept informed of the progress of their complaint by the Administration Manager who will remain the point of contact within the Community Trust.
When all investigations are complete, we will explain what we have found.
We are committed to providing a high- quality service to all our customers. If something goes wrong, we need you to let us know about it as this will help us to improve our standards.
Date: 9th December 2018
Review Date: 9th December 2021
We the trust want to take a lead role in the clubs success off the field by taking the club closer to the heart of the community. We will use the power and passion of sport and the brand of BCFC, to make a difference to those who face daily challenges and to create a diverse and accessible range of programmes and activities to care for and educate our local people
To be an outstanding provider of sport, education and health & wellbeing programmes and projects within the city of Birmingham for the people of Birmingham.
Commitment – A commitment to meet the needs of the local community
Respect – Respect for all
Teamwork – Collaborative working both internally and externally with key stakeholders
Quality – A focus on delivering quality in all that we do
Impact – To map impact through the delivery of quality provision
BCFC Community Trust Strategic objectives
SPORT- To play a lead role in the Club’s success off the field by taking the Club closer to the heart of the Community. We will use the power and passion of sport to make a difference to those who face daily challenges by creating diverse and accessible programmes for our local people.
TO have a positive impact on the health and well-being of the people in our local community.
INCLUSION – To embrace diversity and encourage inclusion and provide accessible opportunities for ALL of the people in our community and to make a difference to those who face daily challenges.
IMPACT – To continually measure the social impact that our projects and programmes have on the community we serve.
EDUCATION – To provide a positive environment for all people to achieve success in education, training and employment and to cultivate the next generation workforce from our local community.
The Board of Trustees, staff and volunteer at Birmingham City FC Community Trust (The Trust) acknowledges and accepts it has a statutory obligation and responsibility for the wellbeing and safety of all adults at risk, children and young people who participate in the Trust’s activities or utilise The Trust’s facilities. This policy applies to all services, activities and programmes of the Community Trust that involve direct contact with children or adults at risk.
The Trust’s Safeguarding Children Policy applies to senior managers and all staff, paid or volunteer, sessional workers, agency staff, interns / students or anyone working on behalf of The Trust and will be given to all adults working with our participants and beneficiaries.
The welfare of the child is paramount and all the workforce and volunteers working at The Trust have a ‘duty of care’ to safeguard the welfare of children, young people and vulnerable adults by creating safe environments that protect them from harm. The policy may also be supplemented by in-service training and additional guidance which will be tailored to specific roles.