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BluesTV - Cheltenham refunds

Refunds will be processed on Monday and paid back into the account used to purchase the game.

BCFC

The Club is issuing a full refund of £4.99 to all subscribers who paid to watch our pre-season friendly with Cheltenham Town on Saturday afternoon.

BluesTV experienced technical difficulties during the first-half of our 3-0 win, which prevented subscribers from viewing the game.

This was an issue which the Club did not foresee and occurred during the first live broadcast of the season.

It was brought to the Club’s attention early in the first-half and despite correcting the issue at half-time, not all viewers were able to tune in.

Our broadcast team will be working hard in the coming days to prevent this issue from happening again and will look to reach the standards set last season, when the Club broadcast a full campaign of pay-per-view fixtures without any such issues.

We appreciate that supporters of both teams were excited to watch the game and will have been left angry and frustrated having paid for the stream.

This is our mistake and we will work diligently to restore your trust in BluesTV’s live broadcasting.

In the meantime, subscribers will receive the full refund of £4.99, which will be processed on Monday and paid back into the account used to purchase the game.

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