BCFC Community: About Us
We a registered Charity (Charity Number 1086631) that use the power and passion of sport to generate opportunities and positive experiences that will make a difference to the people who live in our community.
We will aspire to create stronger, safer and healthier communities by delivering high quality sporting activities, programmes and projects in our City and beyond. We want to break down barriers to participation so that there are opportunities for everyone in local communities to be more active, choose healthier lifestyles and we will support them to achieve their potential and be successful.
We offer a diverse and accessible range of activities and programmes including football and multi-sports, holiday camps, education and employability pathways, health and wellbeing and targeted inclusion programmes to ensure that there is something for everyone.
Our programmes are all led by qualified and experienced coaches who deliver exciting and innovative sessions to ensure everyone who takes part has a brilliant experience.
Take a lead role in the provision of opportunities and positive experiences to those people who make up our communities. Using the power of sport and the brand of BCFC we will create diverse and accessible programmes and activities to care for, inspire, educate and make a difference to our local people.
Being valued by our community as an outstanding provider of sport, education and health and well-being programmes and as a platform that generates opportunities and experiences for everyone. To empower people to realise their potential and support them to achieve success.
Create opportunities and experiences for EVERYONE
Use the power of sport to encourage and improve participation with a clear focus on breaking down barriers which may ordinarily prevent participation.
Make a difference
Work with local people and other organisations to provide programmes and projects which are meaningful and of benefit and value to our communities. Show a significant contribution to the lives of local people and map this impact.
Embed quality in all we do
By means of a robust QA framework we will deliver projects and programmes of the highest standard. We will invest in our workforce and continually monitor and review performance and progress towards our aims. Quality will underpin all that we do.
Ensure we are financially viable and sustainable so that we can ensure a long term impact in our communities. To seek and secure new funding opportunities and income streams to develop programmes which meet the needs of the communities and align to our mission and purpose.
PASSION to engage with our communities
COMMITMENT to delivering outstanding provisions
Demonstrate ADAPTABILITY to our changing environments
Ensure that PROFESSIONALISM is at the core of all we do
Always act with INTEGRITY to do the right thing for our communities
All complaints should be directed to the Community Trust Business Manager, Ryan Chamberlain, who can be contacted via email, firstname.lastname@example.org, or by telephone on 0121 202 5210.
We aim to resolve complaints within 10 working days of receipt, however, in some cases, this may not be possible and any complaint that requires additional investigation will look to be resolved within 21 working days.
A complaint which does not receive a minimum of an acknowledgement from the Community Trust within the given time frame or if a person is unhappy with the response provided by the Community Trust, then they should escalate the complaint to the Community Director, who can be contacted on 0121 202 5210.
In these instances, all parties will be kept informed of the progress of their complaint by the Business Manager who will remain the point of contact within the Community Trust.
When all investigations are complete, we will explain what we have found.
We are committed to providing a high- quality service to all our customers. If something goes wrong, we need you to let us know about it as this will help us to improve our standards.
Date: 22 November 2021
Birmingham City Football Club Community Trust is required to collect and use certain types of information. We are committed to being transparent about how we collect and use this personal data and to meeting our data protection obligations.
This policy applies to the personal data of job applicants, employees, workers, contractors, volunteers, apprentices, and former employees. This data and information are referred to as HR-related personal data.
The Trust has appointed Ryan Chamberlain, Business Manager, as the person with responsibility for data protection compliance within the Trust.
Please email R.Chamberlain@bcfc.com with any questions about this policy or for requests for further information.
Overall responsibility for data Protection at the Trust lies with the Community Director.
The Community Trust's policy is to increase unrestricted funds to the level required to provide sufficient funds to cover administration costs. The Trustees are committed to ensuring a minimum surplus of 3 months operating costs.
The Community Trust will aspire to have 6 months of operating costs as a surplus.
Click here to download a copy of the Birmingham City FC Community Trust's Reserves Policy.
"The Board of Trustees, staff, and volunteer at Birmingham City FC Community Trust (The Trust) acknowledges and accepts it has a statutory obligation and responsibility for the wellbeing and safety of all adults at risk, children and young people who participate in the Trust’s activities or utilise The Trust’s facilities. This policy applies to all services, activities and programmes of the Community Trust that involve direct contact with children or adults at risk."
The Trust’s Safeguarding Children Policy applies to senior managers and all staff, paid or volunteer, sessional workers, agency staff, interns / students or anyone working on behalf of The Trust and will be given to all adults working with our participants and beneficiaries.
"The welfare of the child is paramount and all the workforce and volunteers working at The Trust have a ‘duty of care’ to safeguard the welfare of children, young people, and vulnerable adults by creating safe environments that protect them from harm. The policy may also be supplemented by in-service training and additional guidance which will be tailored to specific roles."
Click here to read our adult's policy.
Click here to read our children's policy.